Question 1

What exactly am I subscribing to?

Accepted Answer

A recurring catering program you compose yourself, from three independent lines: boxed sushi meals on a weekly rhythm, a live counter station that comes to your office, and craft tea. Take one line, two, or all three — nothing is bundled, nothing is required.

Question 2

Is there a contract or minimum term?

Accepted Answer

No. Your subscription renews month to month and you may cancel anytime, effective the next cycle. The only minimums are per order: 20 boxes per delivery, and 20 guests per station visit.

Question 3

When does billing start?

Accepted Answer

With your first delivery or first station visit — never before. After you submit your configuration, we confirm the schedule with you personally, and only then does billing begin, charged automatically each cycle to your card or bank account.

Question 4

Why is the first station visit $75 when the subscriber rate is $60?

Accepted Answer

The $60 subscriber rate is our recurring-program price — it reflects the planning and rhythm of a standing schedule. Your first visit is priced like the single engagement it still is; from the second visit onward, every visit is $60. Think of the first visit as the introduction, and the subscriber rate as the relationship.

Question 5

What's in each box?

Accepted Answer

Essential ($26): California roll (5 pc), Spicy Tuna roll (5 pc), and 6 nigiri of your selection. Premium ($35): California roll (5 pc), Rainbow roll (5 pc), and 6 nigiri of your selection. Nigiri choices: Ebi, Salmon, Seared Albacore, or Yellowtail (+$1 per box) — chosen separately for each tier, and you may rotate with every delivery.

Question 6

Can I mix Essential and Premium in one delivery?

Accepted Answer

Yes — any mix, as long as the delivery totals 20 boxes or more. If your order lands below 20, we complete it with Essential boxes so the minimum is met.

Question 7

How do I change next week's menu or quantities?

Accepted Answer

Email contacts@pierlinecatering.com or text (714) 715-6872 by 3 business days before your delivery day — quantities, tiers, nigiri, tea, or a skip. Requests after the cutoff take effect the following delivery, since your current one is already in preparation.

Question 8

We have vegetarian colleagues — what are their options?

Accepted Answer

At a station visit, add the Veggie roll (+$2 per guest) and every guest — plant-based or not — has it on the counter. For boxes, tell us the count of vegetarian guests with your order and we'll arrange plant-based boxes for them. Share any allergies as well; our kitchen handles raw fish, shellfish, soy, sesame, egg, and gluten.

Question 9

What happens at a Live Station visit?

Accepted Answer

Our counter team sets up at your space and serves through the gathering: edamame to open, then California, Spicy Tuna, Salmon Yuzu, and Albacore Ponzu rolls, with Ebi, Salmon, Seared Albacore, and Yellowtail nigiri pressed to order at the counter. Your team eats it the way it's meant to be eaten — minutes from the hands that made it.

Question 10

Who runs the station?

Accepted Answer

Every station is led by our counter team, trained hand to hand to one standard — the same cut, the same press, the same service, at every visit. One standard, every service; that consistency is the promise.

Question 11

Can we make a visit more generous?

Accepted Answer

Yes — four add-ons, priced per guest so every guest shares in them: Perla Dorada ceviche opener +$6, Caterpillar & Dragon roll pair +$7, Rainbow roll +$5, Veggie roll +$2. Add them for a single visit or standing, by your 7-day cutoff.

Question 12

Our headcount changed — what now?

Accepted Answer

Tell us by 7 days before the visit and we adjust freely — up or down, to the 20-guest minimum. Increases after the cutoff we'll do our best to accommodate; decreases after the cutoff are billed as planned, since the food is already committed.

Question 13

How does the tea service work?

Accepted Answer

Two formats. With box deliveries: by the cup ($3.50–4.50), six flavors, each with its own sugar level and topping count (Boba or Coconut Jelly, +$0.50 per cup). At a station visit: by the 1.5-gallon batch ($56–72) serving 16 cups with cups, straws, and lids included — self-serve tap or standard pour, one sugar level per batch, toppings +$8 per batch served alongside.

Question 14

Can we order tea without food?

Accepted Answer

Cup service travels with box deliveries, and batch service with station visits — tea rides along with a food line rather than on its own. If you have a standalone tea occasion in mind, write to us and we'll see what we can arrange.

Question 15

We're closed for two weeks — can we pause?

Accepted Answer

Yes. Pause for up to 30 days, once per quarter, with notice before your cutoff. For a single week off, a simple skip (also free before the cutoff) is often all you need.

Question 16

If we reduce our order, do we get money back?

Accepted Answer

Reductions become credit on your account, applied automatically to your next cycle — your money stays yours, without the back-and-forth of card refunds. If you ever cancel, any remaining credit is refunded to your original payment method.

Question 17

How do we cancel?

Accepted Answer

One email or text, anytime. Cancellation takes effect at the end of your current billed cycle; anything already billed is fulfilled as scheduled. No fees, no retroactive charges, and any remaining credit comes back to you. If you return later, we'll be glad to have you — your station rate simply starts from the first-visit rate again.

Question 18

Where do you deliver and serve?

Accepted Answer

Los Angeles, Orange, Riverside, San Bernardino, and San Diego Counties. Travel is included across our core service area; for locations further afield, a travel supplement applies — quoted with your estimate, never added afterward.

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